Costco Optical Pick Up Alerts

Costco now offers the convenience to know when your Optical order is ready to be picked up.

Talk to the Optical department to join Costco Text Message Alert Program to receive a text message on your cell phone about your order. Once you are enrolled in the program, you will receive notifications when your order is ready to be picked up at Costco Optical.

To join the program, please see your optical department at your next visit. They will be glad to explain the program and set you up to begin receiving notifications about your order.

SMS Terms and Conditions / Privacy Policy

At any time you are enrolled in the program, you can receive additional support by replying to any message with the keyword HELP or texting HELP to 62900. Alternatively, you can send an email to sc566@costco.com, contact Customer Support at 800-774-2678 or talk to your optical department about the program.

Message and Data Rates May Apply. One message sent per order. Upon initial enrollment an introductory text will also be sent.

Please refer to the Terms and Conditions and Privacy Statements associated with this website and to the collection, use and disclosure of your information in accordance with the same.

This service is for Canadian customers only.

List of participating carriers: Bell, Fido, Koodo Mobile, MTS Allstream (currently operating as MTS), Rogers Communications Inc., SaskTel, Solo, TELUS (including Mike), Virgin Mobile Canada, and Republic Wireless.

Carriers are not liable for delayed or undelivered messages.

Frequently Asked Questions

• Q: How do I stop receiving Optical Alerts?
  A: To end your participation in the Costco Optical Alerts program, please use one of the following methods:
   • Reply with the one of STOP or ARRET to any Optical Alerts message you have received, or
   • Send a text message to 62900 with one of STOP or ARRET in the message, or
   • See your Costco Optical department and ask them to change your profile to no longer send text notifications to you.
  
  
• Q: Will a message go out every time I have an order ready to be picked up?
  A: In general, yes. When any one of your orders is ready, a notification will be sent to let you know it is ready to be picked up.
  
  
• Q: I have enrolled my mobile number into the program, but am dropping off an order for my spouse; can I be notified when it is ready?
  A: Yes, please inform the Optical staff when you are dropping off the order so your contact information will be used for this order.
  
  
• Q: Will I be charged for joining the Costco Text Message Alert Program?
  A: No, Costco Optical does not charge for the Text Message Alert Program. However, message and data rates may apply. The account holder approves charges to appear on their wireless bill or deducted from their prepaid balance. Please contact your carrier for specific information relating to your plan.
  
  
• Q: Do I have to have a specific cellular carrier to participate in the Costco Text Message Alert Program?
  A: Costco Optical supports text messaging to most major mobile phone providers; however, some carriers may not be supported.
  
  
• Q: I enrolled in the program, but I don’t always get notified when my prescription is ready.
  A: Some possible reasons for not getting a message include (but are not limited to) memory full on cell phone, out of network, weak signal, change in cell phone number, low balance, or cell phone off for extended time.
  
  
• Q: How long will the program run?
  A: Currently, there is no end date for this program but Costco Optical may, at its sole option, suspend or terminate the Costco Text Message Alert Program at any time.